Terms of Service

 

1. Overview

Welcome to Cosolux. By accessing or using our website (www.cosolux.com), you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree with any part, you may not access or use our services.


2. Products and Services

Cosolux LLC offers a curated selection of cosmetics, skincare, and parapharmacy products. All items are sourced from reputable brands and suppliers. Product information is provided to the best of our knowledge; however, we recommend consulting a healthcare professional before use, especially if you have allergies or medical conditions.


3. Order Handling and Processing Time

  • All orders are processed within 3 business days (Monday through Friday).

  • You will receive a confirmation email once your order is shipped.

  • Please note that processing time does not include weekends or holidays.


4. Shipping and Delivery

  • We offer international shipping via UPS, Aramex, and FedEx.

  • Estimated delivery time is 7 to 15 business days, depending on the destination country.

  • Shipping fees are calculated at checkout and vary by location.

  • You will receive a tracking number once your order has shipped.

  • We are not responsible for delays caused by customs clearance, weather, or courier issues.


5. Customs and Import Taxes

International orders may be subject to import duties and taxes, which are not included in the purchase price. These fees are the responsibility of the customer and vary by country. Please check with your local customs office for more information.


6. Returns and Refunds

  • Due to the hygienic nature of our products, we do not accept returns or exchanges unless the product is damaged or defective.

  • If your item arrives damaged, please contact us at support@cosolux.com within 7 days of delivery with photos and order details.

  • Approved refunds will be issued to your original payment method.


7. Accuracy of Information

We make every effort to ensure product descriptions, prices, and availability are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.


8. Payment

We accept secure online payments through major credit cards and payment gateways. All transactions are processed in USD unless otherwise specified.


9. Intellectual Property

All content on Cosolux.com, including text, graphics, logos, images, and software, is the property of Cosolux LLC and is protected by applicable copyright and trademark laws.


10. Limitation of Liability

To the fullest extent permitted by law, Cosolux LLC shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.


11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to conflict of law principles.


12. Contact Information

For any questions or concerns about these Terms, please contact us at:

📧 Email: support@cosolux.com
📍 Address: 495 Flatbush Ave, Hartford, CT 06106, United States

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